Returns & Exchanges

Domestic (UK) Returns:

You can initiate a return or exchange within 30 business days of your order delivery date.

We cover your shipping cost to send back items to be exchanged and we also cover the shipping cost to send your items back for store credit.

No Mercy does not cover the return shipping cost for refunds to original payment method.

All items must be unused, unwashed, and should be returned in their original packaging with tag still attached. 

To start your return email the team using the contact form below and include your order number.

Once we receive the item, your return or exchange will be processed within 7 - 10 business days.

 

Did you receive an incorrect item in your order?

Please contact us using the contact from and include the following information.

Your order number

Name on the order

Email used for the order

 

Did you receive a damaged or defective item?

Please contact us using the contact from and include the following information.

Your order number

Name on the order

Email used for the order

Your request (refund or send another product?)

Opening hours

Monday - Friday 9am to 5pm (GMT)
Saturday - Sunday: Closed

Frequently asked questions

Start a return Or Exchange?

Use the contact form below, don't forget to include your order number in the message the team will be back to you within 24 hours to assist further.

Where's My Order?

Our team aims to get all orders packed within 1-2 days, express shipping will go out the next business day.

Return and Refund details

If you would like to return your order for a refund or an exchange you have 30 days from your delivery date.

Issues with your order

If you have any issues with your order please get in touch using the contact details below and one of the team will get back to you within 24 hours to help resolve your issue.