Returns & Exchanges
Domestic (UK) Returns:
You can initiate a return or exchange within 30 business days of your order delivery date.
We cover your shipping cost to send back items to be exchanged and we also cover the shipping cost to send your items back for store credit.
No Mercy does not cover the return shipping cost for refunds to original payment method.
All items must be unused, unwashed, and should be returned in their original packaging with tag still attached.
To start your return email the team using the contact form below and include your order number.
Once we receive the item, your return or exchange will be processed within 7 - 10 business days.
Did you receive an incorrect item in your order?
Please contact us using the contact from and include the following information.
Your order number
Name on the order
Email used for the order
Did you receive a damaged or defective item?
Please contact us using the contact from and include the following information.
Your order number
Name on the order
Email used for the order
Your request (refund or send another product?)
Opening hours
Monday - Friday 9am to 5pm (GMT)
Saturday - Sunday: Closed
Frequently asked questions
Use the contact form below, don't forget to include your order number in the message the team will be back to you within 24 hours to assist further.
Our team aims to get all orders packed within 1-2 days, express shipping will go out the next business day.
If you would like to return your order for a refund or an exchange you have 30 days from your delivery date.
If you have any issues with your order please get in touch using the contact details below and one of the team will get back to you within 24 hours to help resolve your issue.